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29May
Cheapest Unlimited Wireless Broadband | Sun Broadband Plan 799
As I’ve said before, obtaining a wireless broadband subscription plan is difficult for me because I don’t have all the documents – proof of billing, employment certificate, etc. – since I’m jobless at the moment. I could have easily availed of the prepaid kits from either Globe or Smart but the length of time I can consume surfing the internet would cost me a fortune even with their cheapest rates. Fortunately, with the help of my wife’s colleague, I learned about Sun Broadband’s Unlimited Wireless Broadband Plan 799.
Aware of the complains from a lot Sun Cellular subscribers about their poor quality of transmission, I still availed for myself of this subscription plan because aside from the known fact that they won’t impose a contract period to subscribers, I was able to confirm that they won’t be requiring me to submit all the documents that I don’t have. I was able to purchase my unit for Php1,985.00 plus a month advance of Php799.00 using only my SSS ID and Philippine Passport. The customer service agent who assisted me was previously asking for a valid ID showing my current address but after discussing with her manager, she had my application approved and I went home with my wireless broadband USB kit.
Roughly an hour after the acquisition, I was already testing my internet speed using my notebook computer.
Two weeks after I first used my first surfing, I started to notice slow connection speed until I recently noticed the connection indicator on my Sun Broadband Wireless connection panel shows EDGE SUN and the pop-up balloon on the taskbar shows the maximum connection capability is only 236.b Kbps. Both information reminded me of the GPRS card I was using when I was in China – EDGE cards are only capable of that speed.
I tried to unplug the USB kit and when I tried connecting again, the connection type changed to HSDPA SUN and the device max capable speed went up to 3.6 Kbps. Of course, Sun Broadband Wireless connection only has a maximum connection speed of 2.0 Kbps.
Now I always to the same trick whenever I would get slow connections and everything will be normal again. I don’t know if it was just me or whether this is a universal undisclosed rule which applies to all wireless broadband internet USB kits in the whole universe. Or is it related to the Sun Broadband USB kit’s fast heat build-up or am I just hallucinating?
By sonicbug in Blog Updates 5 Comments »
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Maybe the heat build up. I also experience the same thing of slow connection every time the modem heats up.
I have this one too. Sadly, Sun came with a statement of account billing me for a period that starts 16 days before I actually applied. Not only that, I was also billed a monthly service fee *aside* from the required advance monthly service fee I paid during application.
Now that’s a real adobong starfish experience.
The Sun Broadband connection service is very disappointing!
Don’t be fooled to subscribe to this network.
They claim that they have 2Mbps but this is not true.
The highest speed that I get is 40 Kbps.
Most of the time during peak hours I get less than 10 Kbps.
Your browser seems to just freeze. You could sleep while waiting for the website to upload.
It seems that the Manila area is already congested since a few months back the connection is not like this. Your money is not worth it when you buy this.
The Sun Broadband is like the the Sun Cellular. A waste of money!
They should refund to the consumers all the connection days that the network gave slow connections.
The Senate of the Philippines should also make an action regarding this. We demand a refund with slow connections. This should be also be true with Sun Cellular calls.
If their Network could not handle the bulk of consumers that subscribe to their network, they should just limit the number of consumers that avail their network. We are being fooled by this network!
When you call their customer service, you have to wait for at least 30 minutes to be answered. Sometimes I wait for 30 minutes and it will be disconnected so I have to call customer service again and wait for another 30 minutes.
Dont be fooled by this Sun Cellular and Broadband Network.
Such a waste of money.
Consumers have the right to have good service.
We demand that the modems that we bought should also be refunded.
They will sometimes give you websites to check your speed right now but it is inaccurate … giving you fast speed but actually not.
Dont be fooled by this network.
I guess other networks are like this also?
Consumers have the right to have good service. All those poor service hours should be refunded.
They have a demo computer in their store which is acceptably fast in the area but when you test your own unit it has slow connection. Something is fishy. Could the account in the demo unit really much faster than what they sell?
Dont be fooled by this Sun Broadband Wireless Network!
—Jojo Torres
The fastest speed I think I got closes to 1.4Mbps. Yes, not 2Mbps but not as slow as what you’re getting. Maybe you’re dialing on the wrong setting, I think.
I have been a subscriber of SBW for more than 10 months now. I had an acceptable speed connection with SBW during the first 6 months but experience slow connections during the last 4 months. I have been complaining about having slow connections at my area during peak hours. I have been trying to follow up with SBW customer service for the past 4 months now due to the slow connections. They agree that there is a problem with my area but they will never refund my payment since the reason that I have slow connections is due to congestion of users and not due to the system. This is because, if you would look at some of the literatures of SBW, there are small imprints that say that SBW could slow down during peak hours. For this reason, they are free from complaints and suit from DTI.
My subscription with SBW is not locked in for 2 years. I am decided to terminate my subscription from SBW even if I will waste my investment on their modem and router but you have to apply in their main office for termination which will really be a hassle. You can only also refund the 1000 pesos deposit after 6 months from service termination.
They said that SBW is continually improving their service in my area but doesn’t know when. So I asked if I could just hold my subscription with SBW while their connection is slow and would just re-subscribe when they already improved the system. They said that it could be possible but you have to pay 500 pesos for the reconnection fee.
Given the situation, I asked if I would just not pay the following months until my service is terminated. They said that after 2 months of non-payment, the SBW subscription would be disconnected but I would continually be charged every month even if the subscription is not being used until I pay and could receive a demand letter from their lawyers.
I asked where I could complain in writing and who to write to but they would never give a supervisor name. They just told me to email my complaint directed to a “To whom it may concern” to suncellular@digitel.com.ph
THIS IS A SUPER WARNING!
Think very well before subscribing to SBW.
TO ALL THOSE WHO HAVE SUBSCRIBED TO SBW AND IS NOT SATISFIED AND DOESNT HAVE THE TIME YET TO GO THROUGH THE HASSLES OF TERMINATING FROM THEIR SERVICE OR TO THOSE WHO HAVE A LOCK IN PERIOD OF 2 YEARS …
DONT PAY FOR THE NEXT 2 MONTHS JUST BEFORE DISCONNECTION!!!
LET THEM FEEL THAT THEY HAVE TO IMPROVE THEIR SYSTEM.
HOPEFULLY I WILL HAVE TIME TO REALLY GO TO THEIR MAIN OFFICE TO TERMINATE MY SUBSCRIPTION. HOPEFULLY I WILL NOT HAVE MORE HASSLES WHILE DOING THIS!
WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING!